Documentation

Introduction

Dispatch Simulator is an emergency dispatch game set in Greyford County. Players take emergency calls, question callers, build incidents in CAD, and dispatch police, fire, and EMS units.

Tone ranges from procedural simulation to horror. Individual calls may feel calm and methodical, or escalate into high-stress situations.

Gameplay loop

Most work on the desk follows the same loop. A call is the live conversation with the person on the line; an incident is what you enter and manage in CAD for responding units.

1. Answer the call — pick up an incoming line and start the conversation.
2. Question the caller — gather what happened, who is involved, and any hazards.
3. Identify the location — pin down where units need to go.
4. Create the CAD incident — turn what you learned into a clear record for the board.
5. Assign units — send the right police, fire, or EMS response.
6. Resolve the call — close out the conversation and keep the incident moving until it is done.

Under pressure, several calls can be active at once. Prioritize, place callers on hold when needed, and return to each incident as new information comes in.

Single-player

You can run Greyford County on your own. Single-player includes open-ended shifts and structured scenarios.

Free Play

Free Play is an open-ended shift across Greyford County. Calls come in as you work the desk: answer, build incidents, assign units, and manage volume without a fixed story path.

Scenario / Story Mode

Scenario / Story Mode runs structured incidents or story-driven sequences with a clearer beginning and end than Free Play. Use it when you want a guided experience rather than an open shift.

AI callers & voice

Caller conversations are powered by AI. There is no fixed dialogue tree you must follow. You can speak with a microphone or type freely, and the caller responds to what you said.

Conversations are open-ended, but callers stay grounded in the active incident. They react to your questions in context; they are not guaranteed to answer every off-topic or impossible question perfectly.

Live generation

Voice lines and spoken responses are generated live during play. Pre-recorded line banks for every possible reply are not required, which helps keep the game install size small.

Connectivity

AI responses and live voice are generated on remote servers. An active internet connection is required while using AI callers and live voice.

AI callers and live voice are included with the game; there is no separate AI subscription.

Input

Microphone speech or typed text

Conversation model

AI-driven; open-ended; grounded in the incident

Voice

Generated live on servers at runtime

Connection

Internet required for AI callers and live voice

Install size

Kept small because voice is not fully pre-baked

Call content

The game includes hundreds of calls across Greyford County, ranging from routine incidents to high-stress emergencies. The library blends horror with realistic dispatch simulation. Every incident starts with missing information—find the location, understand what happened, and build a clear call for responding units.

Multiplayer

Dispatch Simulator has two separate multiplayer modes: Partner Mode and Group Mode. They are not the same mode with different player counts; they use different workflows and pressure.

Both Partner Mode and Group Mode are available at the November 2026 launch.

Partner Mode

Partner Mode supports one other player (two dispatchers total). Both players work together in the same shared workflow: shared desk context, shared calls, and the same units.

• Player count: 2
• Workflow: shared (same incidents and CAD)
• Typical split: one player on the caller, the other on units, or swap as needed

Group Mode

Group Mode is for larger crews. Bring together up to six dispatchers, receive more calls, and handle those calls individually rather than sharing a single two-person workflow.

Group Mode includes additional operational features, including:

• Putting callers on hold
• Managing more simultaneous incidents
• Stricter unit management when multiple incidents overlap

• Player count: up to 6 desks
• Workflow: individual call handling within a shared county
• Call volume: higher than Partner Mode

Mode comparison

Support & feedback

The game is under active development. New features are added over time.

Use Discord for:

• Feature requests
• Bug reports
• Questions about the game

Discord: https://discord.gg/wsWWDJwFN