Privacy Policy | Dispatch Simulator

1. Introduction

Savage Systems ("we," "us," or "our") respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how information is collected, used, processed, stored, and disclosed when you access Dispatch Simulator, our website, multiplayer services, and AI-powered features.

By using our services, you acknowledge the practices described in this Policy. Where required by applicable law, we will obtain your consent before collecting, using, or disclosing personal information.

2. Information We Collect

Depending on the features you use, we may collect or process the following categories of information:

Account Information

Usernames, display names, or platform identifiers.
Email addresses provided through registration or support.
Account preferences and authentication information.

Gameplay Information

Game progress, statistics, and preferences.
Multiplayer session information.
Technical information necessary to synchronize gameplay.

AI Conversation Information

Text submitted to AI-powered callers.
Microphone audio submitted through voice interaction.
Speech transcriptions and AI-generated responses.
Technical information required to process AI requests.

Technical Information

IP addresses and connection information.
Device, operating system, and game version.
Error reports, crash information, and diagnostic logs.

Purchase Information

Where purchases are supported, we or our payment providers may process transaction identifiers, purchase history, and information necessary to complete payments, prevent fraud, and provide customer support.

Payment card information is handled according to the practices of the applicable payment processor.

3. How We Use Information

We process information for legitimate purposes associated with operating Dispatch Simulator, including:

Delivering gameplay and multiplayer functionality.
Processing AI-powered caller conversations.
Providing customer support.
Maintaining service security and preventing abuse.
Diagnosing technical problems.
Processing purchases and refunds.
Improving performance, stability, and accessibility.
Complying with applicable legal obligations.

We do not use personal information for unrelated purposes without an appropriate legal basis or required consent.

4. AI and Voice Processing

Dispatch Simulator uses artificial intelligence to generate fictional emergency caller conversations and spoken responses.

When using AI-powered features, relevant audio, text, and gameplay context may be transmitted to external AI service providers for processing. An active internet connection is required for these features.

Before publication, confirm and disclose:

The AI and speech providers used.
Whether microphone audio is retained.
Whether transcripts or conversation histories are stored.
Whether providers may use submitted data for model training.
The applicable retention periods.

We recommend that players avoid providing real names, addresses, financial information, or other sensitive personal information during fictional emergency conversations.

5. Third-Party Service Providers

We may use third-party services for functions such as:

AI conversation generation.
Speech recognition and voice synthesis.
Multiplayer hosting and infrastructure.
Website hosting and analytics.
Payments and distribution.
Authentication and technical support.

These providers may process information necessary to deliver their services.

Before publication: list the actual service providers and links to their privacy notices.

Information may be processed outside your country of residence, including in jurisdictions with different privacy laws.

We remain responsible for handling personal information in accordance with applicable law.

6. Information Sharing

We do not sell personal information to data brokers.

We may disclose information:

To service providers performing functions on our behalf.
To other players when necessary for multiplayer functionality, such as displaying usernames or shared gameplay information.
When legally required.
To investigate fraud, security incidents, or misuse.
In connection with a lawful business transfer, subject to applicable privacy protections.

We do not disclose personal information for unrelated marketing purposes without appropriate consent.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal obligations.

Retention periods depend on the type of information and the services involved.

Before publication, specify retention periods for:

AI audio and transcripts.
Multiplayer and security logs.
Account information.
Purchase and support records.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or loss.

However, no internet-connected system can guarantee absolute security.

If a privacy or security incident occurs, we will assess and fulfill applicable notification and reporting obligations.

9. Cookies and Analytics

Our website may use cookies or similar technologies necessary for site operation, authentication, security, or analytics.

Before publication: identify the cookies and analytics tools actually used, their purposes, and any available consent or opt-out controls.

Where required, we will obtain consent for non-essential tracking technologies.

10. Children's Privacy

Dispatch Simulator may contain mature or distressing fictional content.

We do not knowingly collect personal information from children in circumstances where the necessary consent or other legal authorization has not been obtained.

Parents or guardians who believe their child has provided personal information without appropriate authorization may contact us to request a review or deletion.

11. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Request access to personal information held about you.
Request corrections to inaccurate information.
Withdraw consent where applicable.
Request deletion of information, subject to legal exceptions.
Ask questions about our privacy practices.
Submit a complaint to an applicable privacy regulator.

To exercise your rights, contact us using the information below. We may request reasonable verification of identity before responding.

12. International Data Processing

Our service providers may operate infrastructure in countries outside Canada.

When personal information is transferred internationally, we take steps required by applicable law to protect it and disclose relevant processing arrangements.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technologies, or legal obligations.

The effective date will be updated when revisions are published.

Where required, we will notify users and obtain additional consent before materially changing how personal information is processed.

14. Contact and Privacy Requests

For privacy questions, access requests, or complaints, contact:

Savage Systems
Website: https://www.dispatchsim.ca
Discord: https://discord.gg/wsWWDJwFN
Privacy Contact: Via Discord until a dedicated privacy email is published